Privacy policy
How we handle the personal information you share with us through this site.
First Aid Singapore is committed to respecting your privacy and complying with the Singapore Personal Data Protection Act 2012 (PDPA). This page explains what information we collect, how we use it and what choices you have.
Last updated: April 2026
What information we collect
We collect personal information that you voluntarily provide when you submit a quote request or otherwise contact us. This typically includes:
- Your name and job role
- Your work email and contact number
- Your company name and industry
- Information about your training requirements (course type, headcount, dates, location)
- Any additional notes you choose to include in the message field
We may also collect anonymous technical information through standard web analytics, including page views, browser type and approximate location, to understand how visitors use the site.
How we use your information
We use the information you provide to:
- Respond to your quote request and prepare an accurate proposal
- Coordinate course bookings, scheduling and delivery logistics
- Process funding applications on your behalf where applicable
- Issue invoices, receipts and certificates
- Send you renewal reminders before training certificates expire
- Comply with our legal and regulatory obligations
Sharing your information
We do not sell your personal information. We share it only with parties who need it to deliver the service you have requested:
- Our accredited training partner who delivers the course you have booked
- Government agencies and funding administrators where you have asked us to process a funding claim on your behalf
- Service providers we use to operate this site, send email and store records, all bound by confidentiality
- Where required by law or to respond to legal process
How long we keep your information
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Quote enquiries that do not lead to a booking are typically retained for up to twelve months. Booking and certification records are retained longer where audit, compliance or renewal tracking requires it.
How we protect your information
We use reasonable security measures to protect your information from unauthorised access, loss or disclosure. No method of transmission over the internet or electronic storage is fully secure, so we cannot guarantee absolute security, but we work to apply industry-standard practices.
Your rights under the PDPA
Under the Singapore Personal Data Protection Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for us to use your information for specific purposes
To exercise any of these rights, contact us through the quote form with the subject line "Privacy request" and we will respond within a reasonable time frame.
Cookies and analytics
This site may use cookies and similar technologies for site functionality and basic analytics. You can disable cookies in your browser settings. Doing so may affect site functionality but will not prevent you from browsing the public content.
Changes to this policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page shows when changes were made. Material changes will be communicated through the site.
Contact
For privacy-related questions, please contact us with the subject line "Privacy enquiry".