Non-emergency ambulance, Singapore.
Scheduled patient transport for hospital discharge, dialysis runs, clinic visits and inter-facility transfers. Trained crew, equipped vehicle, guaranteed pickup window. Operated under SCDF private ambulance licensing through our partner operator.
Most ambulance bookings in Singapore are not emergencies. Most are scheduled. A patient is being discharged from hospital and needs to get home with proper care. A dialysis patient has three sessions a week and needs reliable transport for each. A care facility is moving a patient between two locations. None of these are 995 situations, but a taxi is the wrong answer too. That is what non-emergency ambulance services are for.
Important: when not to use us
If someone is in a life-threatening medical emergency right now, call 995. SCDF emergency ambulances are free, fast and the right answer. If your situation is urgent but not 995-level, call 1777, the SCDF non-emergency line. Our service is for scheduled, planned non-emergency transport where you want guaranteed availability and a specific pickup window.
The Singapore ambulance ecosystem
Singapore has three layers of ambulance service:
- 995: SCDF Emergency Ambulance. Free. Dispatched for life-threatening emergencies. Run by Singapore Civil Defence Force as the national emergency medical service.
- 1777: SCDF Non-Emergency Ambulance Service. The public non-emergency option, also run through SCDF. Used for transfers and non-urgent transport that does not need a 995 dispatch.
- Private operators (including us, in partnership with our MOH/HCSA-licensed partner). Sit alongside 1777. Provide additional capacity, scheduled bookings, specialised vehicle types, and guaranteed pickup windows that the public network is not designed to deliver.
For more on which number to call when, see our Singapore ambulance numbers reference.
What we transport
- Hospital discharge home: most common booking. Coordinated with the discharge ward.
- Dialysis runs: recurring schedule, three times a week, same crew if possible.
- Clinic and outpatient appointments: for patients who cannot travel by ordinary transport.
- Inter-facility transfers: hospital to hospital, hospital to nursing home, etc.
- Repatriation handover: coordinating with overseas medical transport teams on arrival.
- Wheelchair-accessible transport: for patients who can travel seated but need wheelchair handling.
Why families and care providers book us instead of 1777
Both options have their place. The reasons clients pick us are usually some combination of:
- Guaranteed pickup window. Pre-booked, locked, agreed in writing.
- Recurring schedules. Dialysis patients especially benefit from a standing booking with the same partner.
- Continuity. Same crew where possible, so the patient and family see familiar faces.
- Specific vehicle requirements. Wheelchair-accessible, bariatric handling, monitoring equipment, paramedic on board.
- Coordination with the discharge process. We can work with the ward to time the pickup correctly rather than waiting on a public dispatch slot.
How to book
- Send us the basics. Pickup date and time, pickup and drop-off addresses, patient situation (mobile, wheelchair, stretcher, monitoring needed).
- We come back within one working day. Real availability, real pricing.
- You confirm. We lock the booking and send confirmation.
- We arrive at the agreed pickup window. Crew handles the lift, the transfer, and the drop-off.
- For recurring schedules (dialysis, weekly visits) we set up a standing booking so you do not have to re-confirm every week.
Quick reference
| Service type | Non-emergency, scheduled patient transport |
|---|---|
| Emergency line (free) | Call 995 for any life-threatening situation |
| SCDF non-emergency line | 1777 for the public-sector non-emergency option |
| Operator licensing | SCDF private ambulance licensing (held by our partner operator) |
| Coverage | Singapore-wide |
| Pricing | Quoted per booking |
Related services
- Private ambulance overview: all our ambulance services on one page
- Singapore ambulance numbers: full reference for 995, 1777 and the private operator landscape
- Event medical standby: pre-booked event cover
- Paramedic services: additional clinical capacity on board
FAQs
Non-emergency ambulance questions
A non-emergency ambulance carries patients who need medical transport but are not in a life-threatening situation. The most common bookings are hospital discharge home, dialysis runs, transfers between hospitals or care facilities, and clinic visits for patients who cannot travel by ordinary transport. The crew is trained, the vehicle is equipped, but the call is scheduled rather than urgent.
1777 is the SCDF Non-Emergency Ambulance Service hotline. It is the public-sector option for non-urgent medical transport, operated by SCDF alongside the 995 emergency line. Private operators including ours sit alongside 1777, providing additional capacity, scheduled bookings and specialised cover that the public network is not always positioned to handle. For any life-threatening emergency, call 995, not 1777, not us.
Use 1777 if your situation fits the SCDF non-emergency criteria and you are comfortable with the public scheduling and capacity. Use a private operator like us when you need a guaranteed pickup window for a hospital discharge, when you are managing a recurring schedule (dialysis, weekly clinic visits), when the patient needs more time or care than a quick public transfer allows, or when you need a specific vehicle type (wheelchair access, bariatric, etc.). For families managing the discharge of an elderly parent, the difference between a guaranteed pickup time and a public-system wait often matters.
Use the quote form. Tell us the pickup date and time, pickup and drop-off addresses, the patient situation (mobile, wheelchair, stretcher, monitoring needed), and any constraints. We come back within one working day with availability and pricing. For recurring bookings (dialysis, regular clinic visits) we can set up a standing schedule.
Pricing varies by trip type, distance, time of day, and any special requirements like bariatric handling or extended stays at the destination. We do not display rate cards because every booking is sized to the specific situation. Tell us what you need and we will give you a real number within one working day.
Yes. The vehicle crew is trained to handle the patient situation we have been told about, and to recognise and respond if the patient deteriorates en route. For higher-acuity transfers we can place a paramedic on board, scoped at quote time.
Yes. This is one of the most common bookings we handle. We can coordinate the pickup window with the discharge ward, manage the lift-off-bed-to-stretcher handling, and deliver the patient home with proper care. Tell us the discharge timing in the quote enquiry and we will work backwards from there.
Need to book a non-emergency transfer?
Tell us the date, the pickup and drop-off, and the patient situation. We come back within one working day.